If we make a mistake with your order, or if the goods received are in some way faulty, simply return the item and we will replace it with the correct one. We will pay your return delivery costs.
Out of stock items
Sometimes, items are for a variety of reasons temporarily unavailable. We try to alert you to this fact on the website, but just occasionally, demand exceeds supply. If a product you have ordered is out of stock at our suppliers, we tell you about the problem, dispatch the rest of your order as normal, and place the out of stock item on back order. We try to estimate when new stocks will arrive and always give you the option of canceling either the whole order or simply the out of stock item, if you would prefer not to wait. The out of stock item will be forwarded to you immediately it becomes available.
V.A.T. (Value Added Tax)
All prices on this website include a UK sales tax of 20% for V.A.T. This applies to UK customers and those resident within the European Union (EU). If you live outside the EU, this tax will be deducted from your order at checkout. Please note that to be eligible for a VAT reduction, we need to deliver to an address outside the EU. You are directly responsible for any import taxes applicable with delivery to any destination outside of the EU.
Your Right of Cancellation (Distance Selling Regulations)
You have the right to cancel the contract at any time up to the end of 7 working days* after you receive your order (see below). To exercise your right of cancellation, you must give written notice to Imagine Living by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to the manufacturer’s factory (address located on www.imagine-living.com) at your own cost.
You must take reasonable care to ensure the items are not damaged in the meantime or in transit. If there is any damage to the items, you are responsible for the cost of repair or replacement of the item.
Once you have notified Imagine Living that you are cancelling the contract, Imagine Living will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items less any direct costs incurred by Imagine Living for the return. If you do not return the goods as required, Imagine Living may charge you a sum not exceeding the direct costs of recovering the items.
* Please note: This returns policy does not apply to non-returnable goods such as upholstered sofas, upholstered beds, wall systems and other customized or bespoke orders.